All chapters
  1. Start hereEnterprise AI adoption strategy, stage by stage and role by role
  2. Chapter 1Why AI adoption stalls
  3. Chapter 2Governance is the first enabler
  4. Chapter 3Who decides, who runs it
  5. Chapter 4Finding the right use cases
  6. Chapter 5The adoption ladder
  7. Chapter 6Role tracks
  8. Chapter 7Reuse first, as code
  9. Chapter 8The worked example
  10. Chapter 9The enablement program
  11. Chapter 10Measuring adoption honestly
  12. Chapter 11Evaluating and mapping tools
  13. Chapter 12Hands-on labs
  14. Chapter 13Templates, each filled
  15. Chapter 14Glossary
  16. AboutAbout this site
Role track · Shape

Business analyst

Turn policy and process truth into traceable requirements, with AI drafting only from approved sources.

The business analyst (BA) turns policy, process and domain truth into requirements a team can build and test. AI (artificial intelligence) can draft stories, compare documents and search code in minutes. That speed is the risk: generated text can look like a requirement without being one. In this seat the rule is simple: every requirement traces to an approved source and a human decision.

This page covers the analyst's decisions, ladder, evidence and hand-offs. The full due-date chain lives on the worked example. Counts and thresholds here are illustrative.

1. At a glance

ItemFor the business analyst
MandateTurn obligations, process and domain rules into traceable requirements, decision tables, negative paths and testable acceptance criteria
Primary outputRequirements the product owner can accept and the QA engineer (quality assurance) can prove
First safe winStage 1: ask an approved assistant to explain an API (application programming interface) document, then write the questions for its owner
Biggest failure modeLaundering: pasting generated text into a requirement without a source, so nobody can tell what is true and who decided it

Line: 1st line · Family: Shape · Variants: business analyst (process and policy), systems analyst (interfaces and data)

VariantWhat differs
Business analystWorks from policy, contracts and the current process. Owns decision tables, process maps and the exception list
Systems analystWorks from interfaces, data definitions and service maps. Owns field definitions and the consumer list in impact analysis

2. Your journey: first steps to fully adopted

The analyst moves from asking the assistant to explain documents to running shared, sourced drafting; each stage adds controls and evidence, never the right for AI to decide what a requirement says.

Start here: your first steps

  1. List the approved sources for your area and confirm each one with its owner.
  2. Ask the approved assistant to explain one API document, then write the questions for its owner.
  3. Write the team glossary rule into the story prompt: the due date is date-only; the cutoff is an instant.
  4. Run the reviewed story prompt on one real ask, and log every rejected line with its reason.

Fully adopted: how the work runs

Moment in the workBefore AIFully adopted (Stage 4–5)Decision that stays human
RequirementStories typed by hand from long documentsAn agent drafts stories, criteria and decision tables from the brief and the contract; each claim cites its sourceWhat the requirement says
Source conflictConflicts surface late, in test or in productionAn agent scans the sources and lists each contradiction with both citationsWhich source wins: the source owner decides, never the agent
Negative pathsEdge cases depend on memoryA shared negative-path library and evaluation set; the agent proposes cases, you add the missing onesWhich exceptions are in scope (the product owner accepts)
Impact analysisManual search across servicesA read-only agent drafts the impact analysis, every row linked to evidence; the architect confirmsThat each finding is true before it enters the record
Policy change after releaseThe change reaches the team by email, if at allYou are notified; an agent lists the affected criteria with citationsWhat the updated requirement says

What changes for the organization

BeforeAfter
Requirements without sources; nobody knows who decidedEvery accepted criterion traces to an approved source and a named role
Missing edge cases escape to productionNegative paths are reused across teams and proven by tests
Refinement time goes to typingRefinement time goes to contradictions, sources and decisions

In any organization

3. Your decisions

Decision relationships on this site: owner or approver, independent validator or challenger, consulted control partner, evidence recipient, notified.

DecisionYou own / advise / challengeInputsEscalationCannot be delegated
What the requirement saysOwn the wording; the product owner acceptsApproved sources, owner answersProduct ownerYes
Which source is authoritativeAdvise; the data or service owner confirmsService catalog, contract, policy indexArchitect, data ownerYes
How a contradiction is resolvedChallenge and route; the source owner decidesThe two conflicting sourcesPolicy owner, complianceYes (never let AI pick the winner)
Negative paths and exceptions in scopeOwn the list; product owner accepts the scopeCurrent-state process, defect historyProduct ownerYes
Impact analysis findingsOwn the draft; the architect confirmsCode search, catalog, service mapArchitectNo (an agent may draft it; you check every row)
Automate, redesign, or leave aloneAdviseProcess map, baseline, when not to use AIProduct ownerYes

4. Two kinds of adoption

KindWhat it means for the business analystExample
How you work with AIDraft and analyze only against approved sources. Keep the citations. Record which line a human decidedThe story-drafting prompt drafts US-1 to US-5; you correct the daylight saving case and record why
What you specify that contains AIRequirements for an AI feature: its sources, its abstention rule, its negative paths, and how a person checks itFor the policy assistant: which policy index it may read, what counts as "not in policy", and the escalation path when it abstains

5. Your ladder

StageAI useGuardrailArtifact or evidenceDecision relationshipStep-down trigger
0 · FoundationsNone. You list the approved sources for the askSource list reviewed with ownersSource listOwner; source owners confirmn/a
1 · PersonalExplains API docs and policy text; drafts questionsApproved tool; internal text only; no customer dataQuestion list; notes on the authoritative sourceOwner; nothing to approveA source turns out not to be approved
2 · Team contextA reusable story prompt with the team glossary: "due date is date-only; cutoff is an instant"Instructions file and prompt reviewed like codeDraft stories with "open questions"Owner of drafts; product owner acceptsGlossary or prompt edited without review
3 · DelegatedAn agent drafts stories, criteria and decision tables from the brief and the contractEvaluation set with negative cases; three amigos review (product owner, developer, QA engineer)Stories with Given / When / Then criteria; each claim cites its sourceOwner; product owner accepts; architect confirms temporal rulesRejection rate rises; a missing negative path escapes to test
4 · AgenticAn agent drafts the impact analysis from catalog and code search, inside the front-loaded packRead-only access; every finding links its evidenceImpact analysis and consumer listOwner of draft; architect confirmsA finding without evidence; a service the map does not know
5 · ScaleMaintains the shared story prompt and a negative-path library other teams reuseMaterial-change review when prompt or model changesCatalog entries with owner and limitsContributor; catalog owner approvesPeriodic review finds drift in draft quality

Stays human at Stage 5: resolving a contradiction between two sources, and deciding what the requirement says. An agent can find the conflict; the source owner and you settle it.

For the Stage 4 shape, where one owner front-loads the artifacts before the first meeting, see ask-to-release.

6. Priority scenarios

ScenarioValueRisk tierStageFirst stepDo not use AI when…
Explain an interface or policyFaster domain learningLow to Medium1Ask, then confirm with the ownerThe document is not in an approved source
Current-state process mapFinds the real steps and exceptionsMedium1 to 2Draft from walk notes; walk it again with the teamYou have not watched the real work yet
Story and criteria draftingShorter refinementMedium2 to 3Use the reviewed prompt (Lab L2)The ask is not approved or the glossary is missing
Decision table from policyFewer missed casesMedium3Agent drafts rows with citations; you check each rowThe policy is ambiguous; ask the policy owner first
Contradiction scan across sourcesCatches conflicts earlyMedium3Agent lists conflicts with both citationsYou want it to choose the answer: it must not
Impact analysisFinds every consumerMedium4Agent searches catalog and code; architect confirmsIt has write access, or findings have no evidence

7. The due-date ask from your seat

The analyst holds the hardest part of this ask: the domain. Full narrative below; every artifact is filled on the worked example.

StepInput receivedYour workOutput and evidenceRecipient
SourcesThe ask; the contract clauseName payment-schedule-service as the source of due date and cutoff; profile-service for the zoneSource list, confirmed by the architectArchitect (confirms)
Domain truthAssistant explanation of date-only value versus instantWrite the rule in the team glossary: the due date is never converted; the cutoff is an instant shown in the customer's IANA (Internet Assigned Numbers Authority) time zoneGlossary entry; story prompt contextTeam; product owner
Current stateCode search results for ten date implementationsRecord which three treat the due date as an instantCurrent-state tableDeveloper, architect
StoriesAgent drafts of US-1 to US-5Reject a draft of US-3 that used a fixed offset; add the case to the evaluation setCorrected stories, rejection notedProduct owner (accepts)
Negative pathsEdge-case list from QAAdd daylight saving days, missing zone with the fallback label, issued statementsCriteria US-3, US-4, US-5QA engineer (evidence recipient)
ImpactAgent-drafted impact analysisCheck each row links code or catalog evidence; mark six other consumers as "not in this change"Impact analysisArchitect (confirms)

Decision table · cutoff display (the analyst's own artifact)

Profile zoneState of residenceShown cutoffLabel
PresentAnyThe cutoff instant in the profile zoneZone abbreviation
MissingPresentThe cutoff instant in the state's zone"based on your state of residence"
MissingMissingOpen question to the product ownerNot shown until decided

The last row is the point. When the sources do not answer, the analyst writes an open question. The agent does not fill the gap.

8. Hand-offs and separation of duties

DirectionWhatWith whom
You give →Stories, criteria, decision tablesProduct owner (accepts), QA engineer (tests)
You give →Impact analysis and consumer listArchitect (confirms), developer
You give →Open questions and contradictions with both citationsSource owners, compliance
You receive ←Outcome, intended use, baselineProduct owner
You receive ←Obligation interpretationsCompliance, through risk and compliance
You receive ←Process walk notes, exception listsBusiness operations
You challengeAny AI-drafted requirement without a source; any impact row without evidenceThe agent's trace; the team
You are notified ofPolicy changes, source deprecations, prompt or model changesPolicy office, catalog owner

9. Evidence and records

Evidence produced or consumedSystem of recordRetention owner
Source list (produced)Requirements recordBusiness analyst
Stories and criteria with citations (produced)Backlog toolProduct owner
Decision tables (produced)Requirements recordBusiness analyst
Rejected drafts and reasons (produced)Evaluation store, as negative casesBusiness analyst, AI engineer
Impact analysis (produced)Pull request or change folderArchitect
Agent traces for delegated drafting (consumed)Trace storePlatform team
Policy and contract versions (consumed)Policy index; contract repositoryPolicy office; compliance

10. Skills and learning path

LevelYou can…Practice
FoundationPass acceptable use; tell an approved source from a convenient one; write a Given / When / Then criterionRead the worked example stories against the contract
PractitionerRun a reviewed story prompt; write decision tables and negative paths; reject a draft with a reasonLab L2 (reusable prompt for story drafting); Lab L4 with QA to see your criteria become tests
AdvancedSpecify an AI feature: sources, abstention rule, escalation, evaluation cases; review agent-drafted impact analysisLab L6 (policy assistant) as the requirements owner; the templates prompt card

11. Measures and incentives

MetricDefinitionAnti-gaming note
TraceabilityShare of accepted criteria that cite an approved sourceSample citations; a citation that does not support the line counts as zero
Escaped negative pathsDefects found after acceptance that a missing criterion would have caughtCount by severity; never by analyst name in public
Draft rejection rateShare of AI drafts rejected or heavily editedA zero rate is a warning: review may have stopped
Open questions closedQuestions answered by the source owner before buildClosing by assumption does not count
Time to ready storyAsk to accepted storyMeasure net of review time (measure)

12. Cost, capacity and workforce

ItemNote for the business analyst
Review loadAgents draft more than you can read. Limit drafts per refinement to what you can check line by line
Owner timeFaster drafts mean more questions to source owners. Agree their response time with the product owner
Role shiftLess typing, more judgment: source choice, contradiction routing, negative paths. Plan learning time with the enablement lead

13. Anti-patterns and stop conditions

Anti-pattern or triggerWhy it hurtsWhat you do
Laundered textRequirement with no source and no deciderDelete it or cite it; record who decided
AI picks the winnerA contradiction resolved by a model, not an ownerRoute both citations to the owner
Automating before mappingFaster broken processWalk the current state first
Unapproved sourceRequirement built on a draft or a chat threadReplace with the approved version or raise an open question
Material change (prompt, model, glossary)Drafts change quality silentlyRe-run the evaluation set; step down to Stage 2 until it passes
Customer data in a promptA policy breachStop; report the near miss; use synthetic data

14. Action kit and 30/60/90

## Business analyst · requirement source check · v1
For each criterion:
1. Source: document, version, section (approved source only).
2. Rule type: date-only value, instant, zone, business calendar, or other.
3. Negative paths: daylight saving day, missing data, issued record, holiday.
4. Contradiction: none, or both citations sent to the owner on <date>.
5. Decided by: name of the role, not the tool.
6. Drafted by AI: yes or no; trace link if yes.
7. Test link: the QA case that proves it.
Stop if any criterion has no source, or a contradiction was settled by the draft.

Questions to ask your enablement lead:

WindowGoalsDone when
First 30 daysStage 0 and 1: source list for your area; assistant for explanations onlyAcceptable use attested; source list confirmed by owners
Days 31 to 60Stage 2: run the reviewed story prompt on two real asksDrafts accepted after edits; rejected lines logged with reasons
Days 61 to 90Stage 3: delegated drafting of decision tables with citationsEvaluation set has your negative cases; traceability sample passes